SWITCH TO A TV PROVIDER WHO CARES ABOUT THEIR CUSTOMERS
It’s been more than a week since Suddenlink abruptly dropped 24 Viacom networks. Since then, Suddenlink has continued to try to silence you - their customers - by deleting thousands of your posts from their website and Facebook page – all while telling lies in an attempt to justify their refusal to give you back the channels you pay for.
Suddenlink wants you to believe that Viacom asked for an outrageous increase. They want you to believe that any deal with Viacom would have a significant impact on your bill. Neither could be further from the truth. The fact is Viacom accepted Suddenlink’s proposal for a year, which represented an increase of $0.20 per customer per month for all 24 Viacom channels combined. Twenty cents – a cost that Suddenlink could have and still easily absorb without passing on to you, given they make a profit of $61 per customer per month. But, at the eleventh hour, Suddenlink rescinded their own proposal, telling us that they had decided to instead replace our channels with fewer, less popular ones. It's hard to say why. Maybe it was their plan all along to further boost their profits. Because we know they didn't lower your bills and we know these "replacement channels" were not requested in a customer survey.
With each passing day, Suddenlink continues to prove what you have known all along - that they don’t care about their customers. Haven’t you had enough? You deserve better. Switch providers today and get your channels back.